RETURN & REFUND POLICY

Last Updated: September 23, 2026

Thank you for shopping with High Frequency Highway Inc. (“HFH,” “we,” “us,” or “our”). Please review this Return & Refund Policy carefully before completing your purchase.

By placing an order through our website, you agree to the terms below.

1. 30-Day Return Window

Unless otherwise stated at the time of purchase, eligible products may be returned within 30 days of confirmed delivery.

To qualify for a return:

• The product must be returned in its original condition.

• The product must not show signs of misuse, abuse, modification, excessive wear, or damage caused after delivery.

• All original components, accessories, cables, packaging, manuals, and promotional items included with the purchase must be returned.

• Proof of purchase or the applicable order number must be provided.

• The return must be approved by HFH before the product is sent back.

HFH reserves the right to deny a return or reduce the refund amount when returned merchandise does not meet these requirements, to the extent permitted by applicable law.

2. Return Authorization

Do not send a product back without first contacting our customer support team.

Customers must request return authorization before shipping a return. Once approved, we will provide applicable return instructions.

Products returned without authorization may experience processing delays or may not qualify for a refund.

3. Shipping Address Changes — 12-Hour Limit

Customers are responsible for providing a complete and accurate shipping address at checkout.

Shipping addresses cannot be changed more than 12 hours after an order is placed.

Any request to correct or change a shipping address must be submitted to HFH customer support within 12 hours of the original order time.

Submitting a request within the 12-hour period does not guarantee that an address can be changed if the order has already entered processing or fulfillment. An address change is only confirmed when HFH confirms the change.

After the 12-hour period, HFH may be unable to modify, redirect, intercept, or cancel the shipment.

If a customer provides an incorrect, incomplete, outdated, or otherwise undeliverable address and the 12-hour modification period has passed, the customer is responsible for any resulting delivery failure, carrier redirection charges, return-to-sender fees, or additional shipping costs required to resend the order, except where prohibited by law.

HFH is not responsible for packages delivered to an address entered incorrectly by the customer.

If a package is returned to HFH because of an incorrect or undeliverable customer-provided address, we may offer reshipment after the applicable shipping charges have been paid or issue an eligible refund less non-refundable shipping or carrier costs, to the extent permitted by applicable law.

4. Order Cancellations

We begin processing orders quickly.

Cancellation requests should be submitted as soon as possible. We cannot guarantee that an order can be canceled once it has entered processing, fulfillment, or shipment.

Once an order has shipped, it must be handled under the applicable return procedures in this policy.

Nothing in this section limits any cancellation or refund rights required by applicable law.

5. Refunds

Once an approved return is received and inspected, we will determine whether it qualifies for a refund.

If approved, the refund will generally be issued to the original payment method.

Original shipping charges, expedited shipping charges, international shipping charges, duties, taxes, carrier fees, and return shipping charges are generally non-refundable unless:

• HFH shipped the wrong product;

• the product arrived defective or materially damaged; or

• applicable law requires otherwise.

Banks, credit card companies, and payment processors may require additional time to post a refund after HFH issues it.

6. Return Shipping

Unless the return is caused by an error by HFH or an eligible defective or damaged product, the customer is responsible for return shipping costs.

Customers should use a trackable shipping service when returning merchandise.

HFH is not responsible for returned packages that are lost, stolen, misdirected, or damaged before they are received by HFH.

7. Damaged, Defective, or Incorrect Products

If your product arrives damaged, defective, or materially different from what you ordered, contact HFH customer support as soon as reasonably possible after delivery.

Please include:

• Your order number;

• A description of the issue;

• Photographs or video showing the issue, when reasonably necessary to evaluate the claim; and

• Any other information reasonably requested by our support team.

After reviewing the claim, HFH may, as appropriate and subject to applicable law, provide a replacement, repair, exchange, or refund.

This policy does not limit any warranty or consumer rights that cannot legally be waived.

8. Missing Packages and Delivery Issues

If carrier tracking indicates that a package has been delivered but you cannot locate it, please check the delivery area, household members, building management, neighbors, and the applicable shipping carrier.

Contact us promptly if you believe a package has been lost in transit.

HFH will reasonably assist with applicable carrier investigations. The outcome of lost, stolen, or misdelivered package claims may depend on the circumstances and carrier investigation.

HFH is not responsible for theft occurring after confirmed delivery to the shipping address provided by the customer, except where otherwise required by applicable law.

9. Refused and Unclaimed Packages

If a customer refuses delivery or fails to claim a shipment and the package is returned to HFH, the order may be treated as a return.

Any refund that is otherwise approved may be reduced by shipping, return-to-sender, carrier, customs, duty, or similar costs incurred by HFH, to the extent permitted by applicable law.

Refusing a package does not automatically guarantee a full refund.

10. International Orders

International customers are responsible for providing accurate shipping and customs information.

Unless expressly stated otherwise at checkout, customers are responsible for applicable import taxes, customs duties, brokerage charges, VAT, and other government or carrier charges imposed by the destination country.

If an international shipment is refused, abandoned, or returned because the customer fails to pay applicable duties or taxes, any eligible refund may be reduced by shipping, customs, return, and carrier expenses incurred by HFH, to the extent permitted by law.

11. Final Sale and Non-Returnable Items

Certain products may be designated as Final Sale, Non-Returnable, or subject to a different return period.

When applicable, this designation will be disclosed on the product page, during checkout, or otherwise before purchase.

Final Sale items cannot be returned or exchanged except where required by applicable law or where the merchandise is defective or materially different from what was ordered.

12. Promotional and Bundled Purchases

If merchandise was purchased as part of a bundle, promotion, discount, gift-with-purchase offer, or similar arrangement, all applicable components may be required to be returned to receive a full refund.

If part of a bundle is retained, HFH may recalculate the purchase based on the regular or applicable standalone price of the items retained and adjust the refund accordingly.

13. Shipping Delays

Shipping and delivery estimates are estimates unless expressly stated otherwise.

If HFH is unable to ship an order within the time represented at purchase, we will handle the order in accordance with applicable consumer-protection requirements, including providing cancellation and refund rights where legally required.

14. Chargebacks and Payment Disputes

If there is a problem with an order, customers are encouraged to contact HFH customer support so that we can attempt to resolve the matter promptly.

Nothing in this policy prevents a customer from exercising any legally available rights with their payment provider.

HFH reserves the right to provide order records, tracking information, communications, delivery confirmations, customer-provided addresses, acceptance of store policies, and other relevant evidence in response to payment disputes or chargebacks.

15. Abuse of the Return Policy

HFH reserves the right, to the extent permitted by law, to reject returns or restrict future transactions where there is evidence of fraud, return abuse, intentional product damage, repeated false claims, or other misuse of this policy.

16. Applicable Consumer Rights

This policy is intended to operate alongside applicable consumer-protection laws.

Nothing in this policy is intended to exclude, restrict, or waive any right or remedy that cannot legally be excluded, restricted, or waived.

If any provision of this policy conflicts with mandatory applicable law, that law will control to the extent of the conflict.

17. Contact Us

For return requests, address-change requests, damaged-product claims, or questions regarding this policy, contact:

High Frequency Highway Inc.

Primary Customer Support:
hello@highfrequencyhw.com

Secondary Customer Support:
highfrequencyhighway@gmail.com

Please include your order number and the email address used to place your order when contacting us.

For shipping-address changes, your request must be sent within 12 hours of placing your order.