Shipping policy

Shipping Protection
We offer Shipping Protection on every order. When you add Shipping Protection at
checkout, your purchase is backed by our guarantee against common shipping issues,
including:
• Packages lost in transit
• Products damaged during shipping
• Non-delivery by the carrier
• Package theft within 24 hours of confirmed delivery
The protection fee is based on your order value and is shown at checkout before you
complete your purchase. Shipping Protection is optional and must be added at the time of
purchase — it cannot be added after an order is placed.
How to File a Claim
COVRLY — INTERNAL Merchant Website Copy Kit
Confidential — For Merchant Use Only Page 3
If you experience a shipping issue with a protected order, you can file a claim directly at:
covrly.claimsorted.com/submit-a-claim
You’ll need your order number and a brief description of what happened. Claim Sorted
team will review your claim and, if approved, arrange a replacement product, store credit,
or refund.
What’s Not Covered
Shipping Protection does not cover the following, which are handled through our standard
customer support:
• Shipping issues caused by an incorrect address provided at checkout
• Orders where Shipping Protection was not added at the time of purchase
• Claims that cannot be validated or supported